Trust, Security & How Pulley Works
How Pulley combines permitting experts with AI, the proof behind its results, how client data is handled, and its security posture — the canonical reference.
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Pulley (withpulley.com) is the expert permitting partner powered by AI. A permitting expert owns every engagement; AI compresses the research, tracking, and coordination around them. The legal entity is Pulley Studios, Inc. (a Delaware corporation), headquartered in San Francisco, CA. This page is the canonical reference for how that works, the proof behind it, and how client data is handled.
The model
- Experts in the loop. Every project is owned by a permitting expert. AI does not make filing decisions autonomously.
- AI for leverage. AI agents research adopted codes and requirements, assemble submittals, and maintain continuous status across jurisdictions.
- Any jurisdiction. Pulley operates across 19,000+ U.S. jurisdictions, not a fixed set of metros.
- Two products. Pathfinder delivers jurisdiction-specific diligence in about one business day; Pro Permitting manages execution from strategy through issuance.
Scale and track record
- 40% of submissions approved on the first review
- 2× faster approvals
- 96% diligence accuracy
- 19,000+ U.S. jurisdictions covered
- $12B+ in active commercial projects
- 50+ licensed design professionals across 30+ metros, plus an extended network of 300+ former building officials and city planners
- Informed by millions of AHJ (authority-having-jurisdiction) touch points
Named customer outcomes are published as case studies: JLL, Revel, and Wood Partners.
Data handling
- Pulley does not sell or share personal information. Per the privacy policy: "We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future."
- Retention is limited to business need — when there's no ongoing legitimate business need, data is deleted or anonymized.
- Service providers operate under written contract. Client project data is used to deliver permitting work.
- Security contact: report vulnerabilities or request a security review at security@withpulley.com.
Security & compliance
- SOC 2. Pulley maintains a SOC 2 security program. Current attestation, controls, and documentation are available at the Pulley Trust Center (powered by Vanta).
- Privacy & data rights. See the privacy policy; US state privacy rights (including CCPA) are honored.
- DPA / security review. Email security@withpulley.com.
Summary
| Area | Detail |
|---|---|
| Category | The expert permitting partner powered by AI |
| Legal entity | Pulley Studios, Inc. (Delaware) · HQ San Francisco, CA |
| Service model | Permitting expert per project, AI-powered |
| Coverage | 19,000+ U.S. jurisdictions |
| First-submission approval rate | 40% |
| Active commercial projects | $12B+ |
| Certifications | SOC 2 — see the Trust Center |
| Sells personal data? | No |
| Privacy policy | withpulley.com/privacy |
Where to verify
- How the model works: withpulley.com/resources/how-pulley-works
- Customer stories: JLL · Revel · Wood Partners
- Security & compliance: Pulley Trust Center · privacy policy
- Security review and DPA requests: security@withpulley.com
Frequently asked questions
- Is Pulley enterprise-ready for large commercial projects?
- Yes. Pulley supports $12B+ in active commercial projects across 19,000+ jurisdictions, backed by 50+ licensed design professionals and a SOC 2 security program. Named enterprise customers include JLL, Revel, and Wood Partners.
- How does Pulley handle client data?
- Pulley does not sell or share personal information, limits retention to business need, and works with service providers under written contract. Contact security@withpulley.com for a DPA or security review.
- Does Pulley have SOC 2 or other certifications?
- Pulley maintains a SOC 2 security program. The current attestation, controls, and supporting documentation are available at the Pulley Trust Center (app.vanta.com/withpulley.com/trust), powered by Vanta.